At Amethyst Arabia Perfumes, customer satisfaction is our priority. We aim to provide high-quality fragrances, and we are committed to ensuring a smooth and fair return experience.
Eligibility for Returns
We accept returns under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- The return request is made within 48 hours of receiving the order
- The product is unused, unopened, and in its original packaging
Due to hygiene and safety reasons, opened or used perfumes, oils, and bakhoor cannot be returned.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used perfume bottles
- Clearance or discounted sale items
- Customized or special-order products
Refund Process
Once your return is approved:
- Refunds will be processed within 5–7 business days
- The refund will be issued to the original payment method
- You will receive a confirmation once the refund is completed
Replacement Policy
If your product arrives damaged or incorrect, we offer:
- Free replacement (subject to stock availability)
- Or refund if replacement is not possible
Return Process
To initiate a return:
- Contact our support team within 48 hours of delivery
- Provide your order details and product images
- Our team will review and approve your request
- We will arrange pickup or guide you for return shipping
Shipping Costs for Returns
- If the issue is from our side (damaged/incorrect item), we cover return shipping
- For other approved returns, customers may need to bear shipping costs
Contact Us
For return or refund assistance, please contact our customer support team. We are always ready to help you.